Customer Help/Support

I used to be able to buy and download new courses to my GPS device but now I can't?

GoPlanet have revamped their website and downloading system. Version 1 of the software has been superseeded by Version 2. Please click here for new instructions on downloading

I don't have a paypal account. How do I pay?

You do not need a paypal account to purchase membership or course credits. Just complete your personal information and credit/debit card details on the left hand side of the payment page. Downloaded courses will show on the left handside under "My Courses".

I have not received a lifetime membership registration mail?

Please notice that once you finish register membership form and payment, you can start searching courses, purchase course credits and download courses directly.
There is no registration mail would be sent.

There is no course for my favorite golf club. What should I do?

We are continuously expanding our course data however not all courses have been mapped.
Mapped course show a green golfer symbol next to the course name. If your course has not been mapped contact us to request this, request will take between 1 - 2 weeks on average or alternatively map the course yourself. Or email service1@goplanetgps.com and tell them which course you would like to be mapped.

My unit does not turn on! What should I do?

Firstly try to charge the battery either through the PC using the USB mode or by using the plug adaptor. Once plugged in you should see a battery charging symbol. Simply press enter until colour screen comes up. Failing this, press and hold the up and down arrows on the unit for 5 seconds and press enter. If you're still unable to turn the unit on please complete the contact us form.

My unit shows 999 yards when I'm on the course?

Please check the following steps:
1) Ensure you are receiving GPS signals. Check whether the satellite icon keeps twinkling; if it stops twinkling, the satellite location has finished.

2) Keep the device in an open space without building shelter. If you still have problem after these steps, please contact with us HERE

How do I know if I'm receiving GPS signals?

The symbol in the top right hand corner of the unit will be fixed, it will flash if you do not have a signal. If you're unable to get a GPS signal when you're outdoors try reseting the unit. This can be done by pressing and holding the up and down keys for 5 seconds. This should turn the unit off. Turn the unit back on and you should be able to pick up a GPS signal with 1 minute.

The yardages are wrong! How do I correct these?

Ensure that you have a GPS satellite signal as without this the distances will not be updated. Lets say you want to correct the "Front" distance on hole 5. Ensure hole 5 is displayed (shown in bottom left) and hold down the "PAGE" key until "999" starts to flash. Press up or down arrow until "Front" is displayed in the orange box. Then when standing at the front of the green, press enter and select okay. This distance should now sure as "0" and correct for future use. To stop editing press "PAGE". You can simply repeat this process for "Back", "Center" or other holes / courses where the yardage differs.

My screen keeps turning off! Why is this?

The device has a built in auto shutdown to save energy. The screen will turn off after 1 minute of inactivity, you can just press any key to bring the screen back up. After 30 minutes the unit will turn shutdown and it can be turned on again in the normal way. Please note that that it could be that the battery needs to be charged. I can't get back to the main menu. Just press and hold the "Enter" key for 3 seconds. This will take you back to the screen, with "Play", "Settings" and "Power Off".

How do I change the time?

Simply enter "Settings" and arrow down to "Time Set". Use the up and down arrow keys to find the correct time.

I can not charge my battery. What should I do?

You should ensure the USB cable is inserted fully in the unit and in the PC or plug adaptor. If you do not see an image of a battery charging on the screen, unplug the device. Then press and hold the up and down arrow for 5 seconds.
Try charging again, if still no success contact the distributor.

How long should a full charge last?

A full charge should last around 10 hours.

How to get a serial no from my Mars100?

You can always find a serial no on the guarantee card; or
From device:
Select "Settings" on the main menu -> "Unit Info" -> "S/N" which is your serial no; or From software:
V2.0: Once the software connect to Mars100, you can see the serial no at the left down side of the software.

Please always fill in correct serial no. If you have filled wrong serial no on your profile, and it would be a problem while you upload courses to Mars100. Please e-mail to service1@goplanetgps.com to amend it.

If you have downloaded courses with incorrect serial no, you can re-download
them for free once it's revised.

<Download Courses> Internet Explorer Security Setting

We suggest to setup the following steps before you start downloading courses to avoid . Firstly, Please select "Tools" -> "Internet Options" -> "Security" -> click "Custom level" on your IE. And please go to "Downloads" and select "Enable" which is under "Automatic prompting for file downloads." And try to download courses again.

Please notice that you may download as many times as you like for courses you have purchased. <Mars100 APP V1.0 & V2.0> Installation & Download courses
1) The computer has connected to internet, and please setup the following items: monitor resolution: 1024x768 at least, the color depth: 32-bit at least.
2) If you haven't download "NET Framework", please first download the NET Framework 3.5 from Microsoft.
3) Please Install both driver and software from disc, and ensure your Mars100 is turned on, and the USB cables are inserted both to computer and Mars100.

User with Mars100 V1.0: Please execute software and register a lifetime membership, searching courses and purchasing course credits.
Select which course you like and download it to your Mars100.

User with Mars100 V2.0: Supported operating systems: From Windows XP SP3/Windows Vista/Windows 7. Please visit www.mygolfgps.com directly and register a lifetime membership, searching courses and purchasing course credits. Select which course you like and download it to your computer, and upload courses to your Mars100 via Mars100 V2.0.

If you use Windows Vista/Windows 7, please restart your computer once finish installation.

Software default upload/download courses location: C:\ProgramFiles\GOPLANET\Mars100V2

PLEASE NOTE; AS OF JANUARY 2011 VERSION 1 OF THE SOFTWARE MUST NOT BE USED. CLICK HERE FOR THE LATEST INSTRUCTIONS AND SOFTWARE.

<Mars100 APP V1.0> It comes up with a script error. What should I do?

It is an error we're aware of and hoping to rectify the issue. In the mean time if you do get this message click Yes to display the scripts whenever this arises.

If the problem doesn't fix, please remove Mars100 V1.0, and install Mars100 V2.0 which is easier and more convenient. You can find Mars100 V2.0 from "Customer Support" > "Software".

<Mars100 APP V1.0> I cannot get my Mars100 to connect with software?

Firstly you should ensure that the USB cable if inserted both in the unit and the PC. The unit should also be turned on. After ensuring both these have been done close down the application and reboot the computer. Re-open the programme and click "Connect". The screen on the unit should then show "USB MODE".
After clicking on the CONNECT button press and hold the ENTER Key on the device for 3 seconds.
Failing this, we would suggest to reinstall the software and reset the unit, by pressing up and down on the key pad for 5 seconds.

<Mars100 APP V2.0> Modify course

Please notice that Mars100 V2 identifies course file via an internal code, which means if you change the course name, and save it as a new course file on your computer, it should display one course if you upload two courses at the same time. And the course name won't be changed. (Stays the same one you downloaded from website)

For example, if you download A course to your computer, open A course to modify it, and you save it as B course on your computer, then upload both A and B to your Mars100 at the same time, Mars100 will display one course (the latest uploaded course) only.

Please notice the course name should not include ".", otherwise Mars100 V2.0 will not able to read it.

Contact Technology Plus Worldwide to order your Golf GPS Rangefinder.

Telephone; 0844 846 0554
E mail; sales@technologyplusprint.co.uk
Skype; technologyplus